Return and Refund Policy

Thank you for shopping with Roya Radiance

We want you to have a smooth experience with us. Please read our return and refund policy carefully before placing an order.

Return Window

You may request a return or replacement within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging
• Not damaged due to misuse, improper handling, or normal wear and tear
• Supported with order details, photos, or videos if requested by our support team

Return requests raised after 14 days from delivery will not be accepted.

How to Request a Return

To start a return request, please contact us at:

Email: info@deluxedresser.com

Please include:

• Your order number
• Full name used while placing the order
• Reason for return
• Clear photos or videos of the product, if the item is damaged, defective, or incorrect

Once your request is reviewed, our support team will guide you with the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot be responsible for items lost during return transit.

Please do not send any product back without contacting our support team first. Returns sent without approval may not be accepted.

Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos.

After verification, we may offer one of the following:

• Free replacement
• Store credit
• Partial refund
• Full refund, depending on the case

For damaged or defective products, we will do our best to resolve the issue quickly without unnecessary hassle.

Size, Color, or Variant Issues

If you ordered the wrong size, color, or variant by mistake, we may offer a replacement depending on stock availability.

In such cases, the customer may need to pay the shipping cost for the replacement delivery.

Please check the size, color, and product details carefully before placing your order.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method or through store credit, depending on the payment mode and situation.

Refunds usually take 5–7 business days to reflect after processing, depending on your bank or payment provider.

For Cash on Delivery orders, refunds may be processed through UPI, bank transfer, or store credit after collecting the required details.

Partial Refunds and Store Credit

In some cases, instead of returning the product, we may offer you a partial refund, discount coupon, replacement, or store credit.

This is usually faster and more convenient, especially when return shipping costs are high or when the product can still be used.

You are free to accept or reject this option.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Products damaged by the customer
• Products without original packaging
• Personal care or hygiene-related products once opened
• Clearance sale items
• Free gifts or promotional items
• Orders where the return request is raised after 14 days of delivery

Order Cancellation

Orders can be cancelled only before they are shipped.

Once the order has been shipped, cancellation may not be possible. You may contact our support team, and we will try our best to help.

For Cash on Delivery orders, please place orders only if you are sure you want the product. Repeated fake orders, refusal at delivery, or wrong address details may result in future COD orders being blocked.

Refused Delivery / RTO Orders

If a Cash on Delivery order is refused at delivery or returned due to an incorrect address, unreachable phone number, or customer unavailability, we may restrict future COD orders from the same customer details.

Prepaid orders returned due to incorrect address or failed delivery attempts may require additional shipping charges for reshipment.

Exchanges

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer store credit, an alternative item, or a refund depending on the case.

Contact Us

For any return, refund, or replacement request, contact us at:

Email: Info@royaradiance.com